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00:49 16 Sep 23
He was veer perfesonaal
23:45 12 Sep 23
The phone call was helpful as well as when we stopped by the office everyone was friendly & helpful!
20:33 06 Sep 23
Premier is reliable, knowledgeable, and they have great customer service. Jay is always eager to help, and has always been able to get our system up and running whenever we have issues. I highly recommend them for anything HVAC related.
17:16 06 Sep 23
Technician was on time, thorough, and knowledgeable. He (Thomas) did a great job!! I have used Premier for the last four years to do preventive maintenance. Definitely recommend.
11:30 05 Sep 23
Always available to help us quickly!
18:29 03 Sep 23
I had a problem with my a/c and Nick came out 2 days later. He was very courteous and professional. Fortunately, the problem was possibly a twig that had fallen through the grill gotten lodged in the outdoor unit and resolved itself, but he checked it out thoroughly.
14:17 03 Sep 23
Very happy with my system. Techs are always great to work with. I have recommend the company several times.
20:36 28 Aug 23
Thomas Taylor did a great job.
17:04 28 Aug 23
The technician, Thomas, was friendly and professional. Answered the questions I had. Great job!
15:49 24 Aug 23
On time, fast excellent service. Jesse is a pleasure to work with.
22:14 07 Aug 23
He came to us while our air conditioner went out. He helped us and went above and beyond. We're extremely grateful for all his work!
17:02 13 Jul 23
Paul did a great job! Very knowledgeable and very helpful! We look forward for him to take care of all our unit needs !
14:46 12 Jul 23
The company fit in this AC breakdown call same day! Paul was extremely thorough in diagnosing and correcting the issue with the AC. He was communcative throughout the process. A company is always judged on its employees, so he is definitely an asset. Thanks to all!
22:14 10 Jul 23
Paul was right on time. He took a look around and automatically knew what was wrong. Informed me and explained why. Quality service.
17:13 10 Jul 23
A consummate professional who went right to work and immediately identified the problem with our AC unit. He explained the problem and replaced the damaged part. He made sure we understood the problem and told us how to prevent the problem from happening again in terms we can understand. Overall we were very pleased with the service the technician, Paul Stanley provided.
14:10 01 Jul 23
Paul was wonderful! Very thorough, helpful with all my questions- very professional.
22:41 27 Jun 23
Just good people. Jonathon came out and had cool air blowing in almost no time! Highly recommend. Great service.
19:30 24 May 23
Jessie was very professional and did quality work. We have been very pleased with Premier.
14:03 08 May 23
Great technician, knowledgeable, sufficient, professional, trouble shooting and repair very timely!!I will definitely be a follow up customer. P. Stanley was very good and personally involved!!
19:33 23 Apr 23
Great after hours service. Highly recommended!
03:43 23 Apr 23
Premier did a great job in scoping and defining our new HVAC system and installing the final solution. During the proposal process, Ryan carefully explained the options, costs, and trade offs. We then scheduled the installation. Premier was on time, exactly as scheduled, and completed the work on the same day as planned. The new Lennox system works very well, is very efficient, and works just as we’d hoped. I would definitely recommend using Premier for your HVAC work. Customer satisfaction is clearly important to them.
00:21 21 Apr 23
Service Technician Jesse was prompt, responsive, courteous, & very professional while successfully resolving our Technical Issue with our Mini-Split System. Another satisfied customer..!
23:35 30 Mar 23
Contact was with Mel who discussed all the options available using Lennox HVAC components and changes that would make the system more efficient. On Monday morning, Mel and his team of highly skilled technicians arrived and in the two days Mel said it would take, the new system was installed and working perfectly. This was not just a parts replacement job as every part of the system was moved to a different place in the house and new returns with better filters were installed, all to make the system work efficient, cost effective and so quiet that you don't know it's running. Best of all, when the work was done and I was completely satisfied is when I paid the agreed amount with Mel taking the time to file the paperwork for several rebates. End result, I may have been able to shop around for a lower price but I paid for a quiet, reliable Lennox HVAC system and had it installed by highly trained professionals. I am completely satisfied and confident that Premier was the right choice for the job.
20:44 24 Mar 23
I had them install a new heat pump and everything was great. They're transparent about the costs and the process. Ryan did a great job communicating and understanding. The install team did a good job and our new heat pump has been great. They also offered a lower quote than the the other installers in the area. I would recommend them to anyone who needs HVAC service or install.
20:13 24 Mar 23
Our church was in need of new heating/air unit, we called Premier and Ryan met with us and we agreed on the proposal and the installation team arrived within days, hard working team installed in one day. Office team was very professional and Ryan kept us informed and his hard work helped our church enjoyed heat quickly. Thanks again!
16:28 23 Mar 23
Premier provided fast, reliable and on time service. Communication was excellent from both the tech and the office. They installed a complete HVAC system for me timely and at a reasonable cost.
18:35 03 Feb 23
The whole process has been just awesome. The team is conscientious and attentive. Answered all our questions and went above and beyond to make sure we had the system that would be best for our home. So glad we chose them as our service provider.
05:44 15 Jan 23
Paul was a pleasure to talk with. Helped resolve my issue in no time and prepared me for the future. Highly recommended!
16:05 01 Jan 23
Kevin,David and Jacob did a very neat professional job installing my heat pump system. They were efficient and very polite.They exceeded my expectations and finished the job well ahead of schedule.
23:31 29 Dec 22
They were at my house on Christmas Eve working after 5pm to get me some heat!!! Very nice employees who are good at what they do!!
15:29 03 Sep 22
Paul did a fantastic job. He arrived on time, went right to work and had the problem fixed in under an hour. Polite, professional and efficient.
17:01 06 May 22
Edward and his team were phenomenal. Our AC was out and they were able to come quickly, diagnose the issue and get it up and running in a short window of time. We had another company come out and we’re stumped by our unit but Edward figured it out and was incredibly professional and thorough.
23:44 27 Apr 22
Very responsive - called to confirm appointment and when they were on the way (not all contractors do this!). Brian was especially helpful, friendly, and thorough! Will call them again in the future.
14:11 16 Mar 22
Premier is the best HVAC company I have used in this area. ( and I’ve used several).They are above and beyond professional. They are prompt. Their prices are fair. They are HONEST!!Maybe I shouldn’t put this out there because every one will use them. Lol. But it’s the truth
18:51 02 Dec 21
On time, professional and knowledgeable as well as being just nice guys!
13:12 24 Oct 21
Great experience from start to finish.
18:04 03 Sep 21
The requested service was rendered quickly. The technician, Jesse Woodward, arrived on time as scheduled and was very knowledgeable and professional. I would definitely recommend this company four your heating/ac needs.
14:13 23 Jul 21
They were prompt, courteous, helpful and professional throughout - the best possible experience I can imagine.
15:41 22 Jun 21
Great service. Went right to my rental cabin and took care of the problem. They are reliable, professional. Highly recommend.
00:25 16 Jun 21
Professional and polite serviceman.
00:05 15 Jun 21
Very quick to respond and helped us out quickly
14:48 20 May 21
Excellent service. Thanks
20:43 19 May 21
Johnny came out and put in a new thermostat,he was very professional and very pleasant. He new what he was doing and completed the job very fast. Johnny is the best technician I ever met.
15:13 18 May 21
Very personable, professional and thorough
16:12 17 May 21
Not only was the quote the best but the service was perfect. You don't always get the two. Already referred them to a friend.
21:05 05 May 21
Service man was on time; very pleasant and helpful; very thorough; and went above and beyond the call of duty to do everything possible to maintain our system. On a 5 scale, I give him a 10.
18:35 09 Mar 21
All the staff we've worked with from this company are friendly, thorough and honest. We've had a great experience working with them for our HVAC systems.
22:06 20 Feb 21
As a contractor I do business often with Premier. I have always, without exception, been happy with their equipment, installation, and service.
18:50 01 Feb 21
Service crew did a great job
14:57 11 Dec 20
Excellent technician very satisfied and happy. Will be doing business again in future with this company
14:33 23 Nov 20
Very satisfied with service. The technician was courteous and helpful.
21:39 16 Nov 20
Knowledgeable and helpful technicians!
00:26 08 Nov 20
Excellent customer service.
20:32 22 Oct 20
Excellent customer service. Arrived early and went thru and checked out everything. Chris is very knowledgeable and very helpful.Thank You
14:17 01 Oct 20
Good job great tech !!
17:26 18 Sep 20
Excellent customer service
15:23 17 Sep 20
Chris Adams was very knowledgeable, efficient and friendly. Gives me a lot of confidence. I am very happy with Premier!
22:09 16 Sep 20
Great service, very thorough! Would highly recommend!!!!
19:18 16 Sep 20
Excellent service - our technician - Johnny did an outstanding job!! The company notified us by text with the technicians picture and confirmed the appointment/arrival time. We are very satisfied with Premier and especially the technician. Johnny was very knowledgeable, professional and did excellent job explaining the problem and repairing our A/C system. Highly recommend Premier.
22:01 11 Sep 20
Great customer service, fast work. Reasonable price
19:56 03 Sep 20
Great company with wonderful people. Premier always delivers when you need them!
18:24 03 Sep 20
Takes time to complete work thoroughly and explain in detail what they have done.
16:42 01 Sep 20
Showed up on time. Friendly. Repaired what was broken and left in a timely manner.
18:34 12 Mar 20
Premier is a great company to deal with they did my first inspection before I bought my home and I now have a service contract with them and they are soon to be cleaning out my ductwork my house was built in 1935 and has been remodeled and I don't think the ducks have been cleaned out since it has been remodeled however dealing with Chris Adams is easy and he goes above and beyond to make your system run well year round I would give them 10 Stars if that was possible but they are indeed a great company and special thanks go out to Steven Sampson owner of the company. Thank you very much for your great service from Craig in Bryson City.